Shipping policy

SHIPPING POLICY

SHIPMENT PROCESS

Upon receiving your order and once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 5 days of your order, do not hesitate to reach out to us at contact@vilegiatura.com.

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. Please note that we do not guarantee that all products presented on the Website are in stock at the time of your order. It's important to note that due to the distinctive nature of personalized items, their delivery may take a bit longer, as indicated on the site.

Standard delivery in Romania 
•⁠  ⁠1 - 3 business days 
•⁠  ⁠Free shipping for orders over 450RON / 90 EUROS 
•⁠  ⁠Standard shipping cost of 20RON for orders under 450RON / 90 EUROS

Standard delivery in EU
•⁠  ⁠5 - 7 business days 
•⁠  ⁠Free shipping for orders over 450RON / 90 EUROS 
•⁠  ⁠Standard shipping cost of 100 RON / 20 EUROS for orders under 450RON / 90 EUROS

Standard delivery Worldwide
•⁠  ⁠5 - 7 business days 
•⁠  ⁠Standard shipping cost of 150 RON / 30 EUROS on all orders
- Any additional charges related to customs that might occur must be supported by the customer.